Travel Tips

• General Conditions of Carriage

  • General Conditions of Carriage for Passengers and Baggage by CEA

    • General Conditions for Transportation of Passenger and Baggage by CEA

  • General Conditions of Carriage for Passengers and Baggage by SAL

    • General Conditions for Transportation of Passenger and Baggage by SAL

  • Transportation Standards for Passengers with Disabilities on China-U.S. Routes

• Check-in Counters and Boarding Gate Closing Time

• Online Self-Check-in Cities

• Passengers with Special Needs

  • Passengers Requiring a Stretcher

  • Passengers Requiring Oxygen

  • Unaccompanied Minors

  • Information for Passengers Requiring Portable Oxygen Concentrators

  • Small Animals

  • Service Dogs

  • Passengers with Visual or Hearing Impairments

  • Passengers with Wheelchairs

  • Pregnant Passengers

  • Sick Passengers

  • Passengers with Impaired Mobility

  • 星翼护航行动（自闭症）

• Passenger Health Advisory for Air Travel

Announcements

Baggage Service

• Free Baggage Allowance and Specifications

• Excess Baggage Fees

• Carry-on Baggage

• Fee Regulations for Excess Special Baggage

Booking Guide

• Instructions for Seat Selection and Check-in

  • Safety instructions for lithium batteries and dangerous goods

  • Rules of Check-in

    • Online check-in Must-Knows

• Global Service Locations Overseas Office Addresses

  • Overseas Office Addresses

• Passenger Notice

  • Information for Domestic Passengers

  • Information for International Passengers

  • Online Ticketing Information

  • Conditions of Use for Domestic Passenger Tickets

  • International Ticket Refund Notice

  • Information on Passenger and Baggage Carriage Services for China-Canada Flights