Check-in Counters and Boarding Gate Closing Time
Passenger Health Advisory for Air Travel
Unaccompanied Minors
We are committed to providing necessary assistance to children aged 5 (inclusive) to under 12 who intend to travel alone by air.
This service is available only on non-stop flights operated by China Eastern Airlines or Shanghai Airlines and bearing China Eastern or Shanghai Airlines flight numbers.
China Eastern ticket offices
Customer Service Hotline:
Official Website / Mobile App / Mobile Website
Domestic flights: at least 48 hours prior to the scheduled departure time (local time of departure, inclusive).
International and regional flights: at least 96 hours prior to the scheduled departure time (local time of departure, inclusive).
Application Form for Unaccompanied Minor Service
Application Form for Unaccompanied Minor Service (two copies)
Passengers are advised to arrive at the departure airport and complete check-in procedures at least 120 minutes prior to the scheduled departure time.
Tickets must be purchased using a valid identity document (e.g., ID card, household register for children under 16, or passport). The child must present the original document used for ticket purchase at check-in and boarding. Drop-off and pick-up persons must present original valid identification when completing airport procedures.
Drop-off and pick-up persons must be adults aged 18 or above with full legal capacity.
Capacity limit: A maximum of 12 unaccompanied minors is permitted per flight. Among them, no more than 5 passengers aged 5 (inclusive) to under 8 may be accepted.
After completing check-in procedures, the drop-off person must remain at the airport until the flight has departed.
Upon arrival, our staff will verify the identity of the designated pick-up person in accordance with the Application Form. After the handover is completed, the pick-up person must sign the form for confirmation.
If changes to flight, date, or cancellation of the Unaccompanied Minor Service are required, please contact 95530 or the original ticketing channel at least 48 hours prior to departure. If the service is still required after ticket changes, a new application must be submitted.
Ticket changes and refunds are subject to applicable ticketing rules and conditions.
All expenses incurred due to the failure or delay of the designated pick-up person shall be borne by the applicant of the service.
China Eastern Airlines assumes responsibility for the transportation of unaccompanied minors in accordance with the liability standards applicable to adult passengers.
For international transportation, tickets are charged at the applicable adult fare. For domestic transportation within China, tickets are charged at 50% of the published regular adult fare.
Certain countries issue child visas that require entry accompanied by a designated adult (e.g., C-VISIT-CHILD ACCOMPANIED). If a child holds such a visa, Unaccompanied Minor Service cannot be provided.
If you do not receive a confirmation message within 4 hours after submitting your application, please resubmit your request or contact 95530.
Applicant’s Statement:
I confirm that the child named in the application will be dropped off at departure and picked up at arrival by the designated persons listed in the application.
The drop-off person will remain at the departure airport until the flight departs, and the pick-up person will arrive at the destination airport prior to the scheduled arrival time.
If the child is not collected by the designated person, I authorize the carrier to take necessary measures to ensure the child’s safety, including returning the child to the departure point, and I agree to bear all reasonable expenses incurred.
I confirm that the child holds all valid travel documents required by the laws and regulations of the departure point, destination, and relevant countries.
As the legal guardian or authorized representative, I consent to the child being transported under the Unaccompanied Minor Service and certify that all information provided is true and accurate.
I consent to the lawful processing of the personal data of the child and the designated drop-off and pick-up persons and confirm that their consent has been obtained.
XI. Sample Forms:
Application for Unaccompanied Minors
Note: For iOS devices, press and hold the document link, select “Share,” and save it to the Notes app to download the form.
An approved application for Unaccompanied Minor Service is required prior to ticket purchase.