Check-in Counters and Boarding Gate Closing Time
Passenger Health Advisory for Air Travel
Information for Air Transportation of Service Dogs
We are committed to providing necessary transportation assistance to passengers with disabilities (including visual or hearing impairments) traveling with a service dog (including hearing dogs, and guide dogs).
This service is available only on flights operated by China Eastern Airlines or Shanghai Airlines and bearing China Eastern or Shanghai Airlines flight numbers.
Special Notice: Due to policies issued by the U.S. Centers for Disease Control and Prevention (CDC), we have temporarily suspended the acceptance of dogs on flights to the United States. China Eastern will continue to communicate with the CDC in an effort to resume the above service as soon as possible. We sincerely apologize for any inconvenience caused and appreciate your understanding.
China Eastern ticket offices
Customer Service Hotline: +0086-21-20695530
Official Website / Mobile App / Mobile Website
Domestic flights: at least 24 hours prior to the scheduled departure time (local time of departure, inclusive).
International and regional flights: at least 24 hours prior to the scheduled departure time (local time of departure, inclusive).
For flights to/from the United States: at least 48 hours prior to the scheduled departure time (local time of departure, inclusive).
Application Form for Air Transportation of Service Animals
Valid working credentials for the service dog (e.g., Proof of Training / Service Dog Working Certificate / Service Dog Identification Card)
Animal Quarantine Certificate issued by the relevant competent authority
Rabies vaccination certificate (for international flights)
For flights to/from the United States (if applicable):
U.S. DOT Service Dog Transportation Form
For flights with a total scheduled flight time of 8 hours (inclusive) or more: U.S. DOT Service Dog Relief Attestation Form
Application Form for Air Transportation of Service Animals (two copies)
Original valid working credentials for the service dog (Proof of Training / Working Certificate / Identification Card)
Original Animal Quarantine Certificate
Original rabies vaccination certificate (for international flights)
For flights to/from the United States (if applicable):
U.S. DOT Service Dog Transportation Form (two copies)
For flights with total scheduled flight time of 8 hours (inclusive) or more: U.S. DOT Service Dog Relief Attestation Form (two copies)
Passengers are advised to arrive at the departure airport and complete check-in procedures at least 120 minutes prior to the scheduled departure time.
Each passenger may travel with no more than one service dog.
Announcement No. 5 [2019] of the General Administration of Customs of the People's Republic of China, Announcement on Further Regulating the Quarantine Supervision of Pets Brought into China, proposed new quarantine regulations for pets entering the country from various airports. The new regulations came into effect on May 1, 2019. For this reason, China Eastern would like to remind you:
(1) Pets that can be brought into the country are limited to dogs or cats (including service dogs accompanying disabled people), with each individual allowed to carry only one pet at a time.
(2) When bringing pets into China, you must provide Chinese Customs with a valid quarantine certificate and rabies vaccination certificate issued by the official animal quarantine agency of the exporting country or region.
(3) Pets must have electronic chips that conform to ISO 11784 and ISO 11785 international standards. The 15-digit microchip code may only consist of numbers and must be capable of being read by a reader. If the chip does not comply with the standards, you shall be required to provide your own reader for the implanted chip.
(4) Pets entering the country must quarantine for 30 days in a quarantine site designated by China Customs. Exceptions apply for pets in the following circumstances:
a. Pets are entering from one of these 19 designated countries or territories: New Zealand, Australia, Fiji, French Polynesia, Hawaii (United States), Guam (United States), Jamaica, Iceland, United Kingdom, Ireland, Liechtenstein, Cyprus, Portugal, Sweden, Switzerland, Japan, Singapore, Hong Kong (China), or Macao (China), have a valid electronic chip, and pass on-site quarantine.
b. Pets are entering from non-designated countries or territories (i.e. all countries and regions other than designated countries or regions), have a valid electronic chip and rabies antibody test report issued by an accredited laboratory (antibody titer or immune antibody level must be above 0.5 IU/ml), and pass on-site quarantine.
c. Guide dogs, hearing dogs or search and rescue dogs that have valid electronic chips, pass on-site quarantine and for which the person bringing the pet is able to provide relevant user certificates and professional training certificates.
(5) Pets that need to be quarantined must enter through ports with quarantine facilities. The list of ports with quarantine facilities is published and promptly updated on the official website of the General Administration of Customs of the People's Republic of China. As of the date of implementation of the new regulations, ports with quarantine facilities are as follows:
|
Name of Port |
Name of Agency |
|
Beijing Capital International Airport |
Capital International Airport Customs |
|
Beijing West Railway Station |
Beijing West Railway Station Customs |
|
Shanghai Hongqiao International Airport |
Hongqiao International Airport Customs |
|
Shanghai Pudong International Airport |
Pudong International Airport Customs |
|
Shanghai Railway Station |
Station Customs |
|
Shanghai International Cruise Terminal |
Pujiang Customs |
|
Wusongkou International Cruise Terminal |
Wusong Customs |
|
Urumqi Diwopu International Airport |
Urumqi Airport Customs |
|
Alashankou |
Alashankou Customs |
(6) China Eastern shall not be held liable if a pet is repatriated or destroyed within a certain period of time by Customs due to the pet having entered the country other than in accordance with the above regulations.
(7) For more information about quarantine requirements, please visit the official website of the General Administration of Customs of China at http://www.customs.gov.cn and read the announcement No. 5 [2019] of the General Administration of Customs of the People's Republic of China, Announcement on Further Regulating the Quarantine Supervision of Pets Brought into China.
The passenger’s ticket is not subject to fare restrictions and may be purchased under any applicable fare available to the general public. No additional fee is charged for transporting a service dog.
Requests must be made at the time of reservation and are subject to prior approval by China Eastern Airlines. Passengers are also advised to refer to the Information for Passengers with Visual or Hearing Disabilities in advance.
Important notes (requirements may vary by country/region):
Additional documentation beyond China Eastern/Shanghai Airlines requirements may be required for certain destinations.
Not all destinations allow animals to enter, and restrictions vary by country/region.
Before applying, passengers are advised to contact the relevant embassy/consulate to confirm and comply with all required procedures.
Passengers are responsible for understanding and complying with applicable regulations of the relevant countries/regions, including but not limited to requirements for animal transportation, exit/entry/transit, and public handling such as leashing and clearly identifiable equipment. If a service dog is denied exit, transit, or entry by relevant authorities, China Eastern Airlines Co., Ltd. (including Shanghai Airlines) shall not be liable for any resulting loss or expense.
(Example: Under Article 46 of the Law of the People’s Republic of China on the Construction of Barrier-Free Environment, persons with disabilities bringing service dogs into public places or using transportation facilities/public transport should ensure the service dog wears clearly identifiable equipment and take necessary protective measures in accordance with relevant regulations.)
Service dogs brought into the cabin must be leashed and (where required) muzzled before boarding, must not occupy a seat, and must remain under the handler’s control at all times. With the consent of passengers who may be affected within the service dog’s immediate area, the muzzle requirement may be waived.
The handler is responsible for managing the service dog’s relief needs and must ensure that the dog does not create hygiene or sanitation issues onboard.
If the passenger agrees to check the service dog, the airline may provide free carriage of the dog together with its container and food in accordance with the procedures for small animal transportation, and the weight will not count toward the free baggage allowance.
China Eastern Airlines and Shanghai Airlines will review the application based on the scheduled departure date and contact the applicant between 09:00 and 19:00 daily. Please keep your phone accessible after submission. If you do not receive a confirmation call or message within 4 hours (excluding non-working hours), please resubmit your request or contact 95530.
Submission of the online application indicates that China Eastern Airlines has received your request; however, it does not constitute approval. Your requested flight may not be available due to carriage limits, seat availability, or airport operational constraints. We will contact you to offer alternative flight or date options. Approval is subject to our final confirmation.
X. Sample Forms
Application for Air Transportation of Service Animals | US DOT Service Animal Air Transportation Form | US DOT Service Animal Health Behavior Training Form
Note: For iOS devices, press and hold the document link, select “Share,” and save it to the Notes app to download the form.
Passengers requesting service dog transportation must first apply for the relevant services under Information for Passengers with Visual or Hearing Disabilities.