1.The seat selection service is currently only available for tickets of flights actually operated by China Eastern Airlines (hereinafter referred to as China Eastern) and Shanghai Airlines, and for adults and accompanied children who are flying domestic routes and part of international and regional routes.
2.The "Value-Added Seat Reservation" product is designed for passengers who have already purchased tickets for flights actually operated by China Eastern Airlines / Shanghai Airlines, allowing them to select seats in specific areas of the aircraft in advance through designated China Eastern sales channels by paying a fee or redeeming points. This product is applicable to adult and child passengers; infants are not eligible.
3.The "Value-Added Seat Reservation" product is divided into "Member Exclusive" products for domestic routes and "Preferred Seat" products for international and regional routes. The seats will be released as free selectable seats 6 hours before flight departure (excluding seats in the first row and emergency exit rows). Due to operational or safety considerations, some seats may not be available for passenger selection after release; passengers may apply at the airport counter.
4.Due to flight changes, aircraft type changes, or for safety or operational reasons, your seat number may be subject to change. Due to the nature of reserved seating, when seat adjustments are necessary, individual seat protection will be applied. We will make every effort to arrange an equivalent seat for you and notify you via SMS and in-platform message.
5.Once a ticket is refunded or rebooked, the originally reserved seat will be automatically cancelled. Please pay attention to the refund status of your Value-Added Seat Reservation. If an automatic refund is not triggered, the passenger must apply for a refund through the original ticket purchase channel.
6.You can log in to China Eastern Airlines' official website, APP, or WeChat/Alipay mini-programs, and access the "Seat Selection & Check-in" function or "My Orders - Seat Selection Orders" to view or make changes. After check-in, the number of times you can cancel/change your seat online cannot exceed 3. Passengers who exceed this limit must go to the airport counter or contact customer service to request a seat change.
7.If you are traveling with companions in the same cabin class, you can add them during seat selection to choose adjacent seats or select seats as needed. If your group includes children, it is recommended to select seats for adult passengers first, and then choose appropriate seats for the children. Due to airline safety and special service requirements, not all seats on the aircraft are available for advance selection.
8.If you would like, we can handle the procedures for you when check-in has opened for your flight (provided the necessary conditions have been met). You will be notified by SMS when your check-in has been completed. Should you choose to check in by yourself, please do so online through China Eastern's official website, app, or mobile website. If the online process is not successful, please check in at the airport counter.
9.Currently, automatic check-in is only available for domestic flights (excluding interline code-sharing flights and domestic segments of international tickets) and some international flights actually operated by China Eastern Airlines / Shanghai Airlines. Passengers who have selected an emergency exit seat, requested certain special services, unaccompanied minors, and passengers with infants are temporarily unable to use self-service or automatic check-in. Please proceed to the airport manual counter to complete check-in procedures. Inability to check in online will affect the activation of upgrade products such as Platinum Card upgrades and pre-reserved forward seating.
10.Platinum Card members, children, and passengers purchasing Y-class (full-fare economy) tickets can redeem Member Exclusive products at 0 points. Platinum Card members are also eligible for free Preferred Seat products (for themselves only).
11.The "Value-Added Seat Reservation" product can be purchased online before flight closure (China Eastern Airlines may adjust this timeframe based on actual conditions). The specific applicable routes, sales regions, sales deadlines, and prices are subject to the information displayed on the China Eastern Airlines official website or other official channels.
12.The "Value-Added Seat Reservation" product does not currently support rebooking. If changes are needed, you may cancel the reservation free of charge and make a new purchase. Please apply for a refund through the original ticket purchase channel. The refund is valid within 12 months from the date of product purchase.
13.If, due to the fault of China Eastern (including, but not limited to: flight cancelation, delay or involuntary rescheduling, aircraft type change, overbooking or requisition), the paid seat(s) cannot be guaranteed for a passenger but on-site check-in staff are able to arrange an equivalent seat/seats or a seat/seats in the upper class cabin, the relevant costs will not be refunded.
14.Passengers who have purchased the Value-Added Service Reserved Seating product: If you successfully upgrade your class before boarding, please promptly inform on-site staff to cancel the original seat assignment, and cancel the Value-Added Service Reserved Seating through the original purchase channel. If you successfully upgrade your class while onboard, please retain all upgrade vouchers and apply for a refund after your trip through the original purchase channel or by calling China Eastern Airlines service hotline 95530.
15.China Eastern Airlines reserves the right to adjust the scope of all onboard seat selection and the pricing of the "Value-Added Seat Reservation" product.